Returns & Refunds Policy

At Jacob's Creek, we stand by the quality of our premium wines and gourmet products. If your order arrives damaged or does not meet our high standards, you may return it within 30 days for a full refund or replacement.

Return Process

• 1.
  Contact Support

  Reach out to our customer care team via email with your order number and details regarding the issue.

• 2.
  Provide Documentation

  Attach clear photos of the damaged goods or incorrect items alongside your original digital receipt.

• 3.
  Package Your Return

  Securely pack the items in their original packaging to ensure they are protected during transit back to our cellar.

• 4.
  Receive Refund

  Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.